FAQs for Kiosk Support

The product I need is out of stock. When should I come back?

Most Powerpod Kiosks are refilled weekly or fortnightly. Need one NOW? Check our Kiosk Locator - http://powerpod.net/apps/store-locator/ for another nearby Powerpod Kiosk that might have the product you're after.  We also sell our full product range online. Check it out here:  :  http://www.powerpod.net/collections

I didn’t receive any/enough change.

If there’s still credit showing on the screen:

• If the machine gives change – please push the coin return button
• If the machine does not give change - please make another selection to use your credit and then email us at support@powerpod.net – we will provide you with an address to return the unwanted product and will refund to your bank account once we’ve received it.

If there isn’t credit showing on the screen (i.e. it says “Insert Money”):

• We're very sorry and will fix this for you as soon as possible. Please email us at support@powerpod.net with the following info:

• Date and time
• Machine number
• Product purchased
• What amount had you paid?
• How much change are you missing?

As a matter of policy we need to validate that there is additional money in the kiosk when it's next refilled. Once confirmed, we'll refund you straight away.

I paid but the kiosk did not dispense the product.

If you paid with cash, please see above.

If you paid using Credit Card:

• The machine should automatically refund to your credit card if nothing drops into the drop box – however this can take up to 48 hours for your bank to return the funds to your account. If you are unsure if this has happened please email us at support@powerpod.net and we’ll check it out for you to make sure you weren’t charged incorrectly.

 The kiosk appears to be out of order.

That’s not good. Please give us a call at 1300 791 730 and we’ll get one of our technicians out there as soon as possible. We can also direct you to the nearest kiosk.

The selection I’ve made is stuck and won’t drop down.

We're very sorry and will fix this for you as soon as possible. Please take a photo of the stuck product and email it to support@powerpod.net with the following info:

• Date and time
• Machine Number
• Product Selection
• Did the product become stuck or it wasn't dispensed at all?
• Did you pay by cash or card?
• What amount had you paid?
• If payment by card, the last 4 digits of your credit card

As a matter of policy we need to validate that there is an extra unit/additional money in the kiosk when it's next refilled. Once confirmed, we'll refund you straight away.